Comments on: Bank of Internet Bank Review

By: Jean Stall

Jean Stall — Sun, 06 Feb 2011 04:35:37 +0000

I’m sure you can say similar negative things about every bank. I’ve had a great experience with Bank of Internet, and whats important to me is getting a good return on my investment. I could almost care less about anything else.

By: John Brookes

John Brookes — Thu, 06 Jan 2011 00:27:12 +0000

Have you heard? Bank of Internet’s 1 year certificate of deposit is at 1.41% APY! Their rates are among the best…

By: linda

linda — Wed, 07 Apr 2010 21:47:46 +0000

Sometimes I think this bank just likes to mess with its customers. The web site is circa 1995. Good luck finding where to order deposit slips; it’s like you need to know the secret handshake.

I thought I lost my debit card but couldn’t log in. They make you pick a password you can’t possibly remember, and you have a checking account number, an online ID number and an online account name. Who can remember what to use? Every time I log on I have to ask for a password reset. So I sent an unsecure e-mail knowing they wouldn’t do anything because it wasn’t secure communication; anyone could say close my account.

They asked me to call “for security reasons” and I told them I had not actually lost my debit card, someone I knew found it. AFTER I told them that, she closed the account anyway because I didn’t have the card! That would have been OK but now she wanted $5 to reissue the card. I said I thought you couldn’t close it without secure communication, they just say the matter is closed.

They are very rude and incompetent.

By: Bill

Bill — Fri, 31 Jul 2009 15:28:42 +0000

Just don’t deal with these folks. I’m a depositor of $200K+. I’ve spent two weeks opening a savings account. A check has cleared my local bank a week ago. They have my money. Since the money cleared locally, these jokers won’t even verify if I have an account yet. I can’t get a logon setup until they send me something (who knows what) via US mail. This is from Bank of INTERNET??? I think a more accurate name would be No Tech No Branch Bank. They are totally technically inept. You can open an account and logon at most institutions instantly or at the very latest within 48 hours.

To top it off their phone support is beyond rude giving me suggestions such as “check your mail”. When it involves +$200,000 I AM CHECKING MY MAIL! I’m on the verge of calling the banking commission.

Do yourself a favor-do this one thing and you’ll understand all of these complaints instantly. Call their number and ask a few questions. Call Ally or anyone else and ask a few questions. The DIFFERENCE will be extremely APPARENT! These guys don’t CARE, they’re INEPT, they’re RUDE, and they have no idea how to fix it. Here’s the quote from their about us section on the website-what a load of crap:

“Our goal is to provide our clients with an exceptional banking experience in order to foster long-term relationships. We respectfully invite you to open an account with us so that you can experience what sets us apart from our competition”

Yep, it sets them apart-way apart-they stink.